Terms & Conditions

Modification of Terms

Entravel reserves the right to change these Terms and Conditions. Your ongoing use of our Site is contingent upon the Terms and Conditions in effect at the time of your use. For more information about Entravel, please visit our 'About Us' section.

Copyright Notice

You acknowledge that all content on this Site, including but not limited to, information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, and other written and compiled materials (“Content”), is the intellectual property of Entravel and/or its third-party providers (“Providers”). Any reproduction or storage of Content from this Site, in any form, media, or technology, both current and forthcoming, is subject to all applicable laws.

Copyright Complaint Policy

If you believe that material on our Site infringes upon your copyright, and you hold this belief in good faith, you (or your agent) may send us a notice with the following details:

  • Identification of the copyrighted work claimed to have been infringed.
  • Identification of the allegedly infringing material on the Site, with enough detail to allow us to locate it (e.g., a link).
  • Your contact details, including email address and phone number.
  • A statement expressing your belief in good faith that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • A statement, under penalty of perjury, affirming that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.
  • The notice must include your signature or that of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

Notices regarding our Site should be sent via email to support@entravel.com. We will review and respond to all notices that meet these requirements.

Before submitting a notice or counter-notice, you may wish to consult with a legal advisor. Be mindful that false claims of copyright infringement can lead to civil liability.

Software Use on the Entravel Site

Software Licensing

Any software available for download from the Entravel Site ("Software") is the copyrighted work of Entravel and/or our Providers. The use of such Software is governed by the terms of the end user license agreement, if any, which comes with or is included in the Software ("License Agreement"). You must agree to the terms of the License Agreement before installing or using the Software. For Software not accompanied by a License Agreement, Entravel grants you, the user, a limited, personal, non-transferable license to use the Software for viewing and interacting with this Site in accordance with these terms and conditions, and not for any other purpose.

Copyright and Restrictions

All Software, including, but not limited to, HTML code and ActiveX controls contained on this Website, is owned by Entravel and/or our Providers. It is protected by copyright laws and international treaties. Any reproduction or redistribution of the Software is strictly prohibited and may result in severe civil and criminal penalties. Violators will be prosecuted to the fullest extent possible.

Copying or reproducing the Software to any other server or location for further reproduction or redistribution is expressly prohibited unless such reproduction or redistribution is expressly permitted by the License Agreement accompanying the Software.

Corporate Identification and Trademarks

All contents of this Site are: © 2024 Entravel. All rights reserved. Entravel is not responsible for content on websites operated by parties other than Entravel. The Entravel logo and other marks are either registered trademarks or trademarks of Entravel ("Trademarks"). Other logos and product and company names mentioned herein may be the trademarks of their respective owners. Images on the Site are forviewing only and may not be saved or downloaded in any format.

The use, copying, reproduction, republishing, uploading, posting, transmitting, distributing, or modifying of the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, is prohibited without Entravel's prior written consent. The use of Trademarks on any other website or network computer environment is also prohibited.  

Use of the Entravel Site

User Representations and Warranties

By using the Entravel Site, you confirm and warrant that:

  • You are of legal age to form binding contracts for any liabilities you may incur due to your use of this Site.
  • You will use this Site in compliance with these Terms of Use and only for lawful purposes.
  • You will use this Site solely to make valid reservations for yourself or for another person for whom you have legal authority to act. You also agree to keep your membership information up to date, ensuring it remains current, complete, and accurate. Entravel reserves the right, at our sole discretion, to deny access to this Site and our services to anyone at any time and for any reason, including, but not limited to, violation of these Terms of Use.

Use Restrictions

The Entravel Site is intended for personal, non-commercial use. Regardless of your purposes, you agree not to:

  • Use automated means (like robots, spiders, or scrapers) or any manual process to access, monitor, or copy any content or information of this Site without Entravel's express written permission.
  • Bypass or circumvent any restrictions or measures used to prevent or limit access to this Site.
  • Take any action that imposes, or may impose, an unreasonably large load on the Site infrastructure, as determined by Entravel.
  • Deep-link to any part of this Site for any purpose without Entravel's express written permission.
  • "Frame," "mirror," or incorporate any part of this Site into another website without our prior written authorization.

You may only use this Site to make legitimate requests to book the offered products or services, and shall not use this Site for speculative, false, or fraudulent requests, or any requests in anticipation of demand.

It's illegal to place a request under a false name or with invalid payment details. Be aware that your web browser transmits a unique internet address to us, which can be used by law enforcement to identify you. Fraudulent users will face prosecution to the fullest extent of the law.

Permitted Use

You are granted permission to electronically copy and print hard-copy portions of this Site solely for using this Site as a shopping resource. Any other use of materials or content on this Site, including reproduction beyond the scope described above, without Entravel's prior written consent, is prohibited. Specifically, you agree not to use, reproduce, modify, adapt, translate, copy, distribute, transmit, publish, license, create derivative works from, publicly display, perform, transfer, or sell or re-sell any information, software, products, or services obtained from this Site, except as expressly permitted by Entravel.

Provider Rules and Restrictions

Compliance with Provider Terms

When reserving and purchasing products and services, you must adhere to the additional terms and conditions of the respective providers. It's important to read and understand these terms carefully. By choosing to engage with any provider, you agree to comply with their terms and conditions of purchase. This includes, but is not limited to, timely payment in full and adherence to the provider's rules and restrictions regarding the availability and use of fares, products, or services.

Consequences of Violation

Be aware that any breach of a provider's rules and restrictions can lead to several consequences, including:

  • Cancellation of your reservation(s).
  • Denial of access to the booked product or service.
  • Forfeiture of any payments made for such reservations.
  • Entravel debiting your account for any costs incurred due to the violation.

Accommodation Locations and Travel Risks

Travel Advisories

We encourage users, especially those planning international travel, to review travel prohibitions, warnings, announcements, and advisories issued by their government before booking accommodations. Travel to certain destinations may pose higher risks.

Representation of Travel Safety

By offering accommodation options in various destinations, Entravel does not imply or guarantee that travel to these locations is advisable or risk-free. We are not liable for any damages or losses that may result from travel to these destinations. It is the user's responsibility to assess the safety and risks associated with their travel choices.

Reviews, Comments, and Other Submissions on Entravel

Encouragement of User Engagement

While Entravel encourages you to share your comments, questions, and reviews, please note that we may not be able to respond to all submissions. By submitting content to this Site (including hotel reviews, questions, comments, suggestions, ideas, etc., collectively referred to as "Submissions"), you grant Entravel and its affiliated, co-branded, and/or linked website partners (collectively, "Entravel Affiliates") the following rights:

  • A non-exclusive, royalty-free, perpetual, transferable, irrevocable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform such Submissions worldwide in any media.
  • The right to use the name you submit in connection with your Submission.

Attribution and Use

Entravel may, at our discretion, provide attribution for your comments or reviews (e.g., listing your name and hometown) and share your submissions with our supplier partners. You also grant Entravel the right to take legal action against anyone who breaches your or Entravel's rights in the Submissions.

Non-Confidentiality and Non-Proprietary Nature

Submissions are considered non-confidential and non-proprietary. Entravel does not edit Submissions and is not liable for any Submissions posted or submitted by you or their subsequent use or distribution. We reserve the right to determine which Submissions are published on the Site and may refuse to post or remove any Submission for any reason at our sole discretion.

No Obligation for Unsolicited Ideas

Entravel assumes no responsibility for reviewing unsolicited business ideas (like product or advertising ideas) and will not incur any liability as a result of any similarities between those ideas and future Entravel programs.

Content Responsibility and Restrictions

You are responsible for the content of your Submissions. You must not post or transmit to this Site any Submission that is:

  • Untrue, malicious, unlawful, threatening, libelous, defamatory, obscene, pornographic, abusive, or otherwise offensive.
  • Violative of any law or infringes on the rights of others, including intellectual property rights.
  • Commercial in nature (such as advertisements or solicitations).
  • Misrepresentative or fraudulent, or encourages illegal activities.

You affirm that you own or control all rights to the Submissions you post, that they are accurate, and that you will not deceive or engage in illegal activities. You will be liable for any damages resulting from violating these restrictions.

Handling Complaints

If you have complaints about any Submissions on the Site, please submit them in writing to support@entravel.com. Entravel reserves the right to request further information and, if necessary, verify your identity.

Copyright Infringement

Entravel's approach to third-party claims of copyright infringement on the Site's content, including Submissions, is outlined in the Copyright Complaint Policy section of these Terms of Use.

Privacy Agreement and Disclaimer of Warranties for Entravel

Privacy Acknowledgment

By using Entravel, you confirm that you have read, understood, and agree to the Entravel Privacy Policy. The terms of this policy are incorporated into these Terms and Conditions, and you acknowledge that these terms are reasonable and satisfactory to you.

No Warranties Provided

Entravel, along with our Providers, offers all products, services, advice, merchandise, and information on an "as is" and "as available" basis, without any kind of representation, warranty, or condition, express or implied, except as required by law. This includes, but is not limited to, implied warranties of title, merchantability, satisfactory quality, or fitness for a particular purpose. The following specific disclaimers apply:

  • Request Acceptance: There is no guarantee regarding the acceptance of any request.
  • Price Guarantee: We do not guarantee that users will receive the lowest available price for products and services available through this Site.
  • Availability: We do not guarantee the availability of products and services through this Site or at any participating retailer.
  • Error-Free Use: We do not warrant that the use of this Site, including all associated software, products, or services, will be error-free.
  • Results from Use: No assurances are provided regarding the results that may be obtained from using this Site.
  • Information Accuracy: We do not guarantee the completeness, accuracy, reliability, or quality of any information, content, data, service, advice, or merchandise provided or available through this Site.
  • Hotel Ratings: Hotel ratings on this Site are intended as general guidelines only and are not guaranteed for accuracy.
  • Site Performance: No promises are made regarding the performance or non-performance of this Site, including any effects related to the passage of time.

Use at Your Own Risk

You expressly agree that your use of this Site is at your sole risk. Information on the Site may be periodically updated, and Entravel and/or our respective Providers may make improvements and/or changes to the Site at any time.

General Limitation of Liability for Entravel

Extent of Liability

Under the fullest extent permitted by law, neither Entravel, its affiliates, nor their respective providers will be liable for any indirect, special, exemplary, punitive, incidental, or consequential damages arising from or connected with the use of this Site. This includes any delay or inability to use the Site, or any information, software, products, or services obtained through this Site, including but not limited to loss of use, data, profits, savings, or opportunities, regardless of the basis of the claim and even if advised of the possibility of such damages.

Relationship with Suppliers

The hotels and other suppliers providing services through Entravel are independent contractors and not agents or employees of Entravel or its affiliates. Entravel and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers, nor for any personal injuries, death, property damage, or other damages or expenses resulting from their actions. Entravel and its affiliates will not be liable for and will not refund any damage or delay due to supplier cancellations, overbookings, sickness, pilferage, labor disputes, machinery breakdown, quarantine, government actions, weather, force majeure, or other causes beyond their control.

Provider Breach and Warranty

The hotels and other suppliers providing services through Entravel are independent contractors and not agents or employees of Entravel or its affiliates. Entravel and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers, nor for any personal injuries, death, property damage, or other damages or expenses resulting from their actions. Entravel and its affiliates will not be liable for and will not refund any damage or delay due to supplier cancellations, overbookings, sickness, pilferage, labor disputes, machinery breakdown, quarantine, government actions, weather, force majeure, or other causes beyond their control.

Limitation of Direct Liability

Except for liability relating to death or personal injury, if Entravel and its affiliates or their respective providers are found liable for any loss or damage, the maximum aggregate liability will not exceed the greater of (a) the transaction fee you paid to Entravel for the transaction from which the claim arises, or (b) One Hundred Dollars (US$100.00). This limit applies to any direct losses or damages arising out of or in any way connected with the use of this Site or its services.

Survival of Limitations

These limitations of liability are fundamental elements of the agreement between Entravel and you. They will survive and apply even if any remedy is deemed to fail its essential purpose.


These limitations might not apply if your national laws do not allow such limitations. These Terms of Use do not affect legal rights that cannot be excluded under applicable law.

Third-Party Bookings and Indemnification for Entravel

Responsibility for Third-Party Bookings

If you use Entravel to make requests on behalf of a third party ("Third Party"), you are responsible for the accuracy of any information provided. Additionally, it's your duty to inform the Third Party of all the Terms of Use related to products or services acquired through Entravel, including all applicable rules and restrictions.

Indemnification Agreement

By using Entravel, you agree to defend, indemnify, and hold harmless Entravel, its affiliates, their respective suppliers, and their officers, directors, employees, and agents from any third-party claims, actions, demands, losses, damages, fines, penalties, or other costs or expenses (including reasonable legal and accounting fees) arising from:

  • Your violation of these Terms of Use or related documents.
  • Any law infringement or violation of third-party rights due to your actions.
  • Your use of Entravel.
  • Your use of Entravel to make bookings or conduct transactions for or on behalf of a Third Party.

External Links and Services

Entravel may include links to external services and resources operated by third parties. Any issues regarding these external services or resources should be directed to the respective providers. These links are for reference only and do not imply endorsement or responsibility for the accuracy, content, or use of these external websites. The relationship between these external services and Entravel is neither that of employees nor agents.

Termination of Access

Entravel reserves the right to terminate or suspend user access to any part of the Site at any time, without notice and for any reason.

Payment Methods

All booking requests must be made with crypto currency unless explicitly stated otherwise.

Miscellaneous Provisions

  • The headings in these Terms of Use are for convenience only and do not define or limit the terms.
  • Entravel and its affiliates are not responsible for errors or delays due to incorrect contact information or other technical issues beyond their control.
  • Rights, duties, or obligations under these Terms of Use cannot be assigned, subcontracted, or delegated by you but may be by Entravel.
  • No joint venture, partnership, employment, or agency relationship is created between you and Entravel or its affiliates through this agreement or your use of the Site.
  • All rights not expressly granted here are reserved.

For customer service issues, please contact support@entravel.com.

Complete Agreement and Pricing Details for Entravel

Entire Agreement

This Agreement, which includes these Terms of Use, the Privacy Policy, and any other terms and conditions referenced herein, constitutes the complete agreement between you and Entravel regarding the subject matter covered. It supersedes all prior understandings or agreements, whether oral or written, concerning the subject matter and can only be amended or modified in writing or by updates made available on this Site. Nothing in this clause limits or excludes any liability for fraud. A printed version of this Agreement and any electronic notices will be admissible in judicial or administrative proceedings to the same extent as other business documents and records originally generated and maintained in printed form. If any part of this Agreement is deemed invalid, illegal, or unenforceable, it will be replaced by a valid, enforceable provision that closely reflects the original intent, and the rest of the Agreement will remain in effect.

Dynamic Pricing

Prices for hotel bookings and other travel services on Entravel are dynamic and subject to change based on booking date, length of stay, and hotel class. There is no guarantee that the prices displayed in search results will be available until they are officially booked.

Additional Local Taxes

You acknowledge that in some countries, additional local taxes (such as tourist taxes) may be imposed, which are payable locally by you. You are solely responsible for covering these additional costs.

Tax Collection and Service Fees

Entravel does not collect taxes to remit to taxing authorities. Instead, taxes are included in the invoices from hotel providers, who then remit these taxes to the appropriate authorities. The tax recovery charges in prepaid hotel transactions represent the estimated taxes that Entravel pays to the hotel supplier. These charges do not equate to a tax collection from you to be remitted by us. Actual tax amounts paid may vary, and we retain our service fees as compensation for servicing your travel reservation. These fees differ based on the amount and type of hotel reservation.

Role of Entravel

Entravel does not act as a co-vendor with the providers through whom travel arrangements are booked or reserved. Taxability and applicable tax rates can vary significantly by location.

Hotel Booking Restrictions and Terms for Entravel

Booking Conditions

Hotel reservations made via Entravel are governed by the specific rules and restrictions of the respective hotels. The following general restrictions apply to all rates:

  • Finality of Bookings: All bookings are final and cannot be canceled or refunded unless explicitly stated in the hotel's cancellation policy. Transfers to another party are generally not possible, but our customer support team will assist where possible.
  • Non-Refundable Charges: The full booking amount will be captured upon booking and is non-refundable, even if the booking is not utilized.
  • Ineligibility for Rewards Programs: Bookings made through Entravel are not eligible for hotel rewards or club programs.
  • Age Requirement: The minimum age requirement for checking into a hotel booked through Entravel is 18 years.
  • Check-In Requirements: At check-in, guests must present a valid ID and a credit card in their name. The amount of available credit required varies by hotel, and debit cards may not be accepted.
  • Additional Hotel Fees: Entravel rates do not include special hotel fees charged at check-out (e.g., energy charges, convention fees, resort fees, parking fees). These are payable directly to the hotels.
  • Bedding Requests: Bed type requests are subject to availability upon check-in and cannot be guaranteed. Our team will endeavor to meet your preferences.

Governing Law and Jurisdiction

Access to Entravel and its affiliated sites is governed by the laws of the United Arab Emirates, excluding conflicts of law principles and the United Nations Convention on the International Sales of Goods. By using Entravel, you consent to the exclusive jurisdiction and venue of courts in the United Arab Emirates for all matters arising from your use of the Site and its services.

Role of Entravel as Service Provider

Entravel and its affiliates act solely as facilitators for the service providers and do not sell products or services in their own name. Therefore, Entravel and its affiliates are not liable for the products and services offered through the Site or for assistance in conducting transactions, including booking requests. Any claims related to the products and services should be directed to the respective providers.

Price Match Guarantee

In the event you find a lower rate for the same hotel, same room type, and same dates on another website after booking with Entravel, and it meets our terms and conditions for price matching, Entravel will refund the difference. The refund can be claimed through the same payment method used for the booking.

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