Privacy Policy


This document serves as the Privacy Policy for the Entravel website and its subdomains.

We recognize the importance of your trust when you engage in online bookings. We highly value this trust and are dedicated to the secure and confidential handling of your personal data. Please take a moment to read through this policy to understand how we manage your privacy.

General Data Handling

Any information that you submit on our website or through other means (such as connecting your social media profiles to your Entravel account) is collected and stored by us. This encompasses data that can personally identify you ("personal information and interests") as well as your billing details (including credit card numbers, the names on the cards, and their expiration dates).

Additionally, we might ask for details about your vacation preferences and hotel room requirements. While you have the option to withhold this information, providing it is generally necessary for several purposes. These include registering as a member, booking travel, creating a traveller profile, participating in surveys, contests, or sweepstakes, posing questions, or conducting other  ransactions on our website.

Travel Companion Data Management

When booking for another person via our website, we'll request their personal information and travel preferences. It's crucial that you secure the consent of these individuals before sharing their data with us, as the ability to view or modify their details will be accessible solely through your account.

Data Acquisition from Additional Sources

We may occasionally receive both personal and non-personal information about you from associated organizations, business partners, and independent external sources. This information is then integrated into our account records. Such data may include updated delivery and address details, purchase history, and demographic information.

Automatic Data Collection

Our system automatically gathers certain data when you visit our website. This includes your IP address, the type of web browser you use (like Firefox, Safari, or Internet Explorer), and the website that referred you to us. Additionally, we track your online activities on our site, such as the trips you view and your bookings.
The primary objectives of this automatic data collection are to enhance your user experience on our website and to help prevent fraudulent activities. For more detailed information, please refer to our section on Cookies and other technologies.

Usage of Your Personal Data by Entravel

We utilize sensitive billing data, including your credit card number, cardholder name, and expiration date, primarily to process and finalize the travel bookings you make on our site.

With your consent, we also use other information about you for a variety of purposes:

  • Matching and Personalization: To align you with hotels that fit your profile and travel plans.
  • Service Provision: To deliver the products and services you request, and to manage your account, which encompasses billing processing and sending travel notifications.
  • Communication and Support: To provide travel confirmations and updates, respond to your inquiries, and communicate with you about general matters.
  • A statement expressing your belief in good faith that the disputed use is not authorized by the copyright owner, its agent, or the law.
  • Website and Service Improvement: To gauge and heighten interest in our products, services, and website; this includes customizing your experience and soliciting feedback through surveys.
  • Marketing and Offers: To inform you about special offers, new products, or services that might interest you.
  • Problem-Solving and Dispute Resolution: For resolving disputes, fee collection, and troubleshooting issues.
  • Prevention of Illegal Activities: To deter prohibited or illegal actions and enforce our Terms of Use.

Additionally, we sometimes receive testimonials and comments from customers regarding their positive experiences. With the customer's consent, we may publish this content, attributing it only with the first name and last initial.

Email Communications

Our goal is to facilitate your access to travel opportunities on our site. This includes sending you email messages about travel-related interests, provided you've consented to receive such marketing communications.

We comply with legal requirements and publicly available opt-out lists in our marketing communications. For instance, if you show interest in a hotel room in Dubai but haven't booked it, we might send a reminder. Furthermore, if you engage with content about Dubai hotels in our emails, we may send you more information on that topic. These emails are intended to provide useful information about travel-related special offers from our site. Please note, you have the option to opt-out of receiving these emails in any communication we send.

Information Sharing Practices at Entravel

With your consent, Entravel may share your information with several entities, as detailed below:

  • Suppliers: This includes hotels that fulfill your travel reservations. As these are third-party suppliers, we advise reviewing their privacy policies, as they may contact you for additional information, reservation facilitation, or feedback on your experience.
  • Third-Party Vendors: These entities provide services on our behalf, such as credit card processing, business analytics, customer service, marketing, survey or sweepstakes distribution, and fraud prevention. They may collect information as needed to perform their functions but are not allowed to use it for other purposes. They follow the same data security standards we do. Note that these vendors may be located in regions with different personal information protection standards, but we strive to uphold strict data protection standards universally.
  • Business Partners: We may collaborate with other companies to offer joint products or services, or their offerings might be available on our site. If you engage with these services, we may share your personal information with these partners. We do not control the privacy practices of these third-party business partners.
  • Referring Websites: If you were directed to Entravel via another website, we might share some information about you with that referring site. It's advisable to review the privacy policies of any such referring websites.
  • Companies within Our Corporate Family: We may share your personal information with our parent company and international affiliates, facilitating the provision of information about various products and services that might interest you. These entities will adhere to privacy practices as protective as those described in this policy and comply with laws related to promotional communications.

Additionally, we may share your information:

  • In legal contexts like responding to subpoenas or court orders, establishing or exercising our legal rights, defending against legal claims, or as required by law or government authorities.
  • When necessary to investigate, prevent, or act upon illegal or suspected illegal activities, to protect and defend the rights, property, or safety of our company, website, customers, or others, and in connection with our Terms of Service and other agreements.
  • During corporate transactions like divestitures, mergers, consolidations, asset sales, or in the unlikely event of bankruptcy.

Except for the cases listed above, you will be notified if your personal information is to be shared with third parties and will have the opportunity to opt out of such sharing.

We may also share aggregated or anonymous data with third parties, including advertisers and investors. This data, devoid of personal information, is used to develop content and services we believe will interest you.

Accessing and Managing Your Information on Entravel

Accessing and Updating Your Information

As a registered user of Entravel, you have the ability to access and update your contact details by navigating to the 'My Account' page on the Entravel website. For those subscribed to our emails, you can adjust your subscription preferences through the 'Subscription Management' links located in the footer of any Entravel email.

If you choose to close your account, you can do so by reaching out to us at the provided email address. Please be aware that once your account is closed, you will lose the ability to sign in and access your personal information. However, you retain the option to open a new account whenever you wish. It's important to note that we may keep certain information linked to your account for purposes such as analysis and maintaining the integrity of our records.

You have the right to withdraw your consent for us to process your information, which was granted when you accepted this Privacy Policy. This can be done by sending an email to the address mentioned below.

Your Choices Regarding Data Collection and Use

You have the option to limit the information you provide to us, though it may be necessary for certain functionalities, like making hotel bookings or utilizing specific features on our site. Additionally, you can update your information or close your account as previously outlined.

Upon registering on our site, you'll be given a choice regarding the receipt of email messages from us about special offers and products or services from selected third parties. As an Entravel registered user, you can change your email subscription preferences at any time on the 'My Account' page. Regardless of your registration status, you will always have the option to unsubscribe from commercial emails in any such message we send. However, we reserve the right to send you other types of communications, such as service announcements and administrative messages related to your account or transactions, without the option to opt out.

Use of Cookies and Other Technologies on Entravel

About Cookies

Cookies are small text files that can be stored on your computer's hard drive if allowed by your web browser. Entravel uses cookies for various purposes:

  • Browser Recognition and Preferences: Cookies help us recognize your browser as a previous visitor and remember any preferences set during your past visits. For instance, if you register on our site, cookies may store your registration details securely. Note that these cookies are encrypted for security and won't contain personal information unless you register with us.
  • Content and Advertisement Customization: We use cookies to tailor the content and ads on our site and across the internet based on your interests. For instance, cookies are set to recognize your browser and provide relevant information and advertising as you navigate online. For more details on our advertising practices and your choices, please refer to the 'Display of Advertising/Your Choices' section.
  • Measuring Effectiveness: Cookies aid in evaluating the effectiveness of our website features, advertisements, and email communications, by tracking which emails are opened and acted upon.

Managing Cookies

Your browser's 'Help' section should guide you on how to prevent your browser from accepting new cookies, alert you when you receive a new cookie, or how to disable cookies altogether. However, disabling cookies might limit your access to certain travel tools on our site.

Local Shared Objects (Flash Cookies)

We also use Local Shared Objects, known as flash cookies, to improve your user experience, such as storing your settings (like volume preferences) and for animated content on our site. These are more complex than regular cookies and can only access personal information you've provided on our site, not accessible by other websites.

Web Beacons

Additionally, we use Web beacons, tiny graphics with unique identifiers similar to cookies, embedded in web pages. They help in tracking user traffic patterns from one page to another on our site, communicating with cookies, understanding traffic from online ads on third-party sites, and improving site performance. Our service providers might also use Web beacons to understand which emails have been opened and track visitor behavior, aiding in enhancing our content and offerings.

For any inquiries about our use of cookies and other technologies, please contact us through our customer service and feedback form.

Tailored Advertising and Your Choices on Entravel

Personalized Advertising Based on Your Interests

Entravel is dedicated to delivering content and information that aligns with your interests. For this purpose, we gather data through cookies and other technologies about your travel-related searches (like hotel searches) on our website. This information is used to present you with relevant advertisements on our site and across the internet.

Please be aware that we do not merge the data collected from your travel-related searches on our website with personal information, such as your email address, for advertising on other sites. We also refrain from sharing your personal information with third parties for their advertising purposes. You have the option to opt out of receiving tailored online advertising on other websites, based on your travel-related searches on our website. Note that opting out will result in more general and less specific advertisements being displayed.

Data Collection by Business Partners and Ad Networks

Advertisements on our website are either served directly by us or through our service providers. Additionally, we allow third parties, including our business partners and advertising networks, to collect information about your online activities through cookies and other technologies. These entities gather data when you interact with their ads on our site and use this information to predict your interests and display tailored ads on our site and across the internet. We do not allow these third parties to collect your personal information on our site, nor do we share any such information with them.

It's important to understand that we do not control these third parties' cookies or other technologies, and their information practices are not governed by this Privacy Policy.

Participation in Cookie-Based Exchanges

Like many online entities, Entravel participates in cookie-based exchanges where anonymous information about your browsing behavior is collected and categorized into different interest topics, such as travel. This categorized information is then shared with third parties, including advertisers and ad networks, to tailor advertisements to your interests. We do not share personal information like your email address with these companies and do not allow them to collect such information on our site. For more information about cookie-based exchanges and how to manage your participation, you can visit:

Ensuring the Security of Your Information on Entravel

Protecting Your Personal Information

At Entravel, your confidence in using our website for hotel and travel arrangements is a top priority. We are dedicated to safeguarding the information you entrust to us. Although absolute security cannot be guaranteed on any website, we have implemented a range of administrative, technical, and physical security measures to protect your personal data.

Access Control: Only authorized employees with legitimate business reasons can access personal information.

Data Encryption: We use encryption to protect sensitive personal information during transmission between your system and ours.

Security Systems: Firewalls and intrusion detection systems are employed to prevent unauthorized access to your information.

Children's Privacy

Entravel is a general audience website and does not specifically target services at children. If we become aware that a child under 18 has provided us with personal information, we will promptly delete it.

External Links

Please be aware that external links on our website may lead to other sites that do not operate under this Privacy Policy. We advise you to review the privacy policies of any linked websites to understand their data handling practices.

Your Rights Over Your Personal Data

As a user of Entravel, you have several rights regarding your personal data:

  • Access: You can access your data held in our files.
  • Correction: Request corrections or completions to your data.
  • Erasure: Ask for the deletion of incorrect, unnecessary, or outdated data.
  • Objection: Object to automated decision-making or profiling using your data.
  • Restriction: Limit how we process or access your data.
  • Account Deletion: You have the right to have your data or account deleted.
  • Complaints: Lodge a complaint with a supervisory authority.

We retain your personal data only as long as necessary for providing our services to you, considering any legal obligations (like tax record maintenance).

Updates to This Privacy Policy

This Privacy Policy may be updated in the future. We will inform you about significant changes by sending a notice to your provided email address or by displaying a prominent notice on our website.

Contacting Us

For any questions related to this Privacy Policy, your travel plans, or purchases, please feel free to contact us at:


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